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If you are not completely satisfied with your purchase, you may return, at your expense*, the unused product within 60 days (New saddles must be returned within 30 days, consignment and used saddles must be returned in 7 days) of receipt (as indicated by UPS) for an exchange, store credit, or refund of the purchase price of the merchandise. Returns will not be accepted after the 60 day limit.
WE CANNOT ACCEPT YOUR RETURN IF:
· It is a bit that has been placed in a horse’s mouth
· It is an undergarment such as a Fits Wunderbreech or Back On Track Boxer Shorts
· The item is used, dirty, or damaged. We recommend a bed sheet or pillow case be used when trying on horse and dog blankets. Blankets returned with dirt and horsehair or dog hair on them will not be refunded.
· The item does not have all packaging and tags intact
· The item is not properly packaged. For example, boot and helmet boxes MUST be placed inside another box before returning. Items returned in only their box/package with no outer packaging will be charged a 20% restocking fee. If the item is damaged in transit due to improper packaging, no refund will be issued.
· It is an Opened DVD or computer software.
· Item is returned outside our return period – 60 days for most items, 30 days for new saddles, 7 days for used and demo saddles.
Free Gifts with Purchases: If you fail to return any free gifts that came with an item, the regular retail price of the non-returned gifts will be deducted from your refund.
Warranty Returns: If you believe your item is defective, please contact us before returning for instructions. Please note that most horse items such as bridles, blankets, and halters are not warranted against breakage or rips. Customer is responsible for all shipping charges associated with warranty returns and exchanges. If you return an item for a warranty issue and the manufacturer believes that no defect was present, you will be responsible for return shipping to you and no refund will be issued. We follow the manufacturer’s guidelines as to whether the defective item is replaced, repaired or refunded.
Restocking Fees: New and Demo Saddles are charged a $35 Restocking fee. Tall boots are subject to a 10% restocking fee.
Mis-Ships: If we made an error in your order, we will pay return shipping of the product. Please contact us for instructions.
Refund Time: Expect to see your refund 7 to 10 business days after we receive your item
Procedure for Returns:
· Complete the Return Form. Click here to download a return form.
· Package the items carefully and ship back using a trackable method (we are not responsible for mis-directed packages) to
Adams Horse and Pet Supplies
Attention: Returns (or Exchanges)
1318 US Route 202
Winthrop, ME 04364
*NOTE: We can save you time and money shipping your return! Call us for a prepaid return label - we charge your payment method of choice for shipping and email you a prepaid UPS return tag for your item. You then drop your package off anywhere UPS picks up. You will get a better rate than at your neighborhood packaging store and avoid the time and hassle of standing in line.
IMPORTANT!
To prevent delays in processing your return, be sure to include a completed return form.
Click here to download a return form.
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