|
IMPORTANT NOTE: When you receive your saddle, please inspect the packaging and the saddle for any damage that could have been sustained during shipment. If you feel the saddle was damaged in any way during its shipment to you, you must save all packaging and contact us IMMEDIATELY at 877-322-7387!
Payment
The full cost of the saddle is charged to the customer’s credit card.
Shipping Costs
New and Demo saddles ship to customer at NO CHARGE. However, if the saddle is returned, a $35 charge is assessed – this is to cover our costs of shipping the saddle to you. Customers must pay all shipping fees (to and from) for consignment saddles. Customer is responsible for all return shipping charges on all saddles.
Trial Period and Saddle Usage – NEW Saddles For NEW saddles, the customer has thirty (30) days upon receipt of the saddle(s) to determine whether or not he or she is keeping the saddle. If the saddle is not returned within the time period, the saddle is considered sold and is non-returnable. New saddles must be returned in new condition with all tags. Any saddle wear or marks will reduce your refund by at least 10%. All returned new saddles will be charged a $35 fee.
Trial Period and Saddle Usage – Demo Saddles
For Demo saddles, the customer has seven (7) days upon receipt of the saddle(s) to determine whether or not he or she is keeping the saddle. If the saddle is not returned within the time period, the saddle is considered sold and is non-returnable. Saddles may be girthed up and ridden in. However, saddle abuse will result in a refund reduction. All returned demo saddles will be charged a $35 fee.
Trial Period and Saddle Usage - Consignment (used saddles)
All Consignment saddles must be returned in 7 days (saddle must be back in mail within 7 days of receipt). If the saddle is not returned within the time period, the saddle is considered sold and is non-returnable. Saddles may be girthed up and ridden in. However, saddle should be returned in basically the same condition it was received. Customer pays shipping on consignment saddles to and from our store, so no fee is applied when saddle is returned.
|